Client Services Coordinator
Full Time • Park Ridge, Illinois, IL, 60068, Angelcaregiversinc
Benefits:
- Illinois Secure Choice
- Paid time off
- Training & development
We're looking for a dedicated Client Coordinator to make a positive impact on our clients' lives! The Client Coordinator is responsible for managing client relationships from initial intake to ongoing care, ensuring quality home care service and maintaining accurate records. They serve as the primary point of contact for clients, industry partners, and care providers, providing exceptional support and managing their care journey.
Responsibilities
- Welcomes individuals, clients, applicants and caregivers to the company.
- Schedules appointments for consultations and intake procedures
- Organizes and maintains documentation packets for onboarding processes and data workflows.
- Coordinates with the care team to ensure accurate care plan and staffing assignments.
- Enters client's information accurately into the company's database system.
- Follows up with pending applicants daily, ensuring timely conversion of caregivers to assign.
- Collaborate with the team in understanding data requirements and ensuring data completeness and accuracy.
- Assist in managing and timely inputs of document on the Client Onboarding
- Works as expected with the team for compliance of any documentation and/or regulatory requirements.
- Addresses any client or caregiver complaints or concerns with both empathy and professionalism.
- Participate in any "on the field job fair" events to potentially recruit caregivers.
- Perform clerical works, such as but not limited to, data filing, copying, or faxing, as needed.
- Develop, participate and collaborate in care planning to ensure that we are providing accurate and quality service to clients.
Qualifications
A. Education, Training and Certification:
A. Education, Training and Certification:
- High School Diploma or equivalent required, Associate Degree has an advantage
- Valid Driver’s License
B. Experience:
- Minimum of 2 years of experience in a customer service role, preferably in healthcare, home care or other related industries.
C. Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills
- Ability to build rapport with clients
- Excellent ability in managing sensitive and confidential situations with tact and professionalism
- Ability to prioritize and multitask
- Proven experience with data imputation techniques such as missing data handling and outlier detection.
- Attention to detail and accuracy in data management
- Familiarity with data privacy, HIPAA regulations, and maintaining patient confidentiality in a home care setting is a PLUS
- Positive and professional demeanor
- Strong organizational, attention to details, and time management skills
- Proficiency in MS Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features
D. Physical Demand:
Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for periods of three hours or more
Expected hours: 40 per week
Schedule:
Schedule:
9AM - 5:30 PM, 8 hour shift with unpaid lunch break
Day shift
Monday to Friday alternate every other weekend
Compensation: $18.00 per hour
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)